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Warranty – What’s Not Covered
Our warranty does not cover:
- Installation problems, user instruction, or issues with your home’s wiring, plumbing, breakers, or outlets
- Light bulbs, cosmetic parts, shelves, glass, hoses, pumps, leveling legs, or other non-mechanical items
- Service calls where the appliance is tested and found to be working normally
- Problems caused by misuse, accidents, improper installation, overloading, fire, flooding, or natural disasters
- Features such as self-clean cycles, clocks, timers, and water/ice makers
- Appliances used for commercial purposes unless clearly stated on the invoice
Warranty – What Is Covered
- Mechanical and operational parts needed for normal appliance function
- Parts and labour during the warranty period listed on your invoice
(30, 60, or 90 days)
Delivery & Setup
- Removal of your old appliance is included only if noted on the invoice
- We are not a moving company and do not move furniture or rearrange rooms
- Basic hook-up may be included if stated on the invoice
- Appliance Girl is not responsible for damage to walls, floors, or property during delivery or hook-up
- All pathways must be clear and accessible at the time of delivery
- Customers are responsible for confirming all measurements (doors, hallways, appliance openings)
- If an appliance must be returned due to incorrect measurements, an additional delivery fee applies
Warranty Service Area
- In-home warranty service is available within 45 km of our store
- Outside this area, the appliance must be brought back to our warehouse
Returns & Liability
- All sales are final
- Refunds are only considered in exceptional situations and at our discretion
- Appliance Girl is not responsible for damage, loss, or injury caused by appliance failure or manufacturer design issues
Bottom Line
We stand behind the appliances we sell — as long as they’re used properly and within normal household conditions.
If you’re ever unsure about coverage, just ask us before booking a service call.
Shipping Parts:
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
